You can request assistance services for people with reduced mobility at the Barcelona airport, if you're one such person, or a professional in their care, and can make your trip a more comfortable way.

Aena available to any traveller with reduced mobility, the ability to receive assistance without cost from this airport. In addition to this request, passengers must also request assistance from your travel agent or tour company logistics operator.

You can book these services for assistance in this airport if you are one of these people, or a professional in their care, and can make your trip more comfortably. It is recommended you make your booking seven days in advance and, in any case, at least 48 hours prior to departure. This way you will ensure that the assistance you require will be available.

You can make your request by calling +34 91 321 10 00 or 902 404 704. By internet from the next page, which is part of the Aena website.

There are some meeting points clearly marked, both on campus and outside the airport terminal buildings, car parking, sidewalk arrivals, check-in area in which people with disabilities or reduced mobility can, with ease, announce their arrival at the airport and request assistance. A service person will come to seek assistance, and assist you from that meeting place until you are sitting in your airplane seat. Arriving at your destination airport will be accompanied to the meeting point of your choice. 

Useful information.

Travelling alone

For safety reasons, airlines are entitled to require that you travel with a companion if you are not ‘self-reliant’. To travel alone, you must be capable of:

• unfastening your seat belt
• leaving your seat and reaching an emergency exit
• donning an oxygen mask and lifejacket
• understanding the safety briefing and any instructions given by the crew in emergency situations

Airline cabin crew are not able to provide personal care, so if you need help with feeding, breathing, using medication or using the toilet you will also need to travel with a companion.

Seating on the plane

Airlines should allow you to choose the seat most suitable for your needs. However, people with reduced mobility are not allowed to sit in seats where they may obstruct access to emergency exits.

Additional seats

If you need to travel with a companion, the airline should make all reasonable efforts to seat them next to you. Some airlines may be able to offer a reduced fare for the second ticket. This will usually be a reduction against the full fare.

There may be a limit on the number of reduced fares they can offer on one flight, especially if it is a holiday package or charter flight. Ask your travel agent or the airline for more details.

The same restriction may apply in cases where the disabled traveller needs to occupy two seats for a reason related to their disability.

Where reduced fares are offered, airlines may require medical proof of your need to travel with a companion or book an extra seat. You should ask the airline or your travel agent what information you will need to give. This could be a letter from your doctor or a Blue Badge parking permit, for example.